e-Commerce

Ecommerce return solutions

Returns are strategic to any eCommerce business – your returns policy has a direct impact on customer retention and loyalty. According to ‘Consumer Report: How Returns Impact Customer Retention’, 96% of US consumers believe retailer return policies directly reflect how much a brand cares about its shoppers.

Furthermore, it is important also to notice that more than 56% of consumers care about the environmental impact of returns ‘somewhat’ or ‘a lot’ — and only 20% of consumers don’t consider them at all. (Source: Loop survey – July 2022)
Returns cost 2.5 times more than an outbound transaction on average. Some industry segments, such as clothing, have the highest rate of returns (The average return rate of clothing in the US apparel market sits at 20.8%, with rates having risen by more than 50% since 2020 (source TI March 2023).

We know that return management impacts customer experience, carbon footprint and competitiveness, so we have designed scalable returns logistics solutions that help you:

elevate your customer experience with a seamless return experience and fast refunds
reduce your costs to serve thanks to competitive processing costs, high levels of productivity, and quick return of items to stock
expand the lifecycle of returned apparel, fashion, and footwear items

At GLEATZ returns centres, over 90% of items are processed within 24 hours* and are ready for shipment to consumer. In addition, 95% of processed items are graded to sellable condition and are ready for re-selling and we offer additional salvage services when needed. Unrecoverable items are sent to secondary markets or recycled.
With our extensive transportation network, we handle first mile and transport of returned items to our scalable fulfilment and returns centres, covering more than 40 countries across Europe.

*GLEATZ Logistics figures: average within European network

Our Services

First Mile Solutions

Gleatz partners with large parcel carriers to provide convenient return options for consumers, ensuring a seamless start to the returns process for eCommerce fashion and apparel brands.

Efficient Transport

We offer ground transport services to move returned products within our network of returns and fulfillment centers, ensuring fast and cost-effective logistics operations.

Returns Processing

Our centers handle returned items with grading, light cleaning, and SKU assessment, ensuring accurate inventory management and quick turnaround for resale or restocking.

Value-Added Services

We repair, refurbish, and repack returned items, restoring them to pristine condition for quick resale or back-to-stock, maximizing value and minimizing waste for your business.