1. Introduction: Valuing Your Privacy

At Gleatz, we respect your privacy and adhere to applicable data protection and privacy laws. We are an international shipping and transportation company, and we strive to consistently exceed our clients’ expectations by responsibly using the information you entrust to us.

This Privacy Notice applies to all visitors and anyone who accesses or uses our products and services through Gleatz websites or applications (collectively called “Gleatz Websites and Applications”). Gleatz, including its subsidiaries and affiliated companies (collectively called “Group”, “Gleatz”, “us”, “we”), is committed to safeguarding your data.

Gleatz Websites and Applications may contain links to third-party applications or websites. If you follow these links, please be aware that they have their own privacy policies, and we do not assume responsibility or liability for their practices.

By accessing Gleatz Websites and Applications, you accept the terms and the processing of personal data described in this Privacy Notice. You may withdraw your consent at any time.

2. Sources and Types of Personal Data We Collect

Gleatz (with offices in Mozambique and South Africa) acts as the data controller for the personal data you provide or that we receive via our Websites and Applications.
We collect personal data to process transactions, improve our services, send communications, prevent fraud, and comply with legal obligations. We collect the following types of personal data:

• Information you provide to us: We receive and store information you enter on Gleatz Websites and Applications. This includes:
  • Your name, postal address, email address, and phone numbers.
  • Data needed to process payments for our services (like Ocean Freight, Air Freight, or Road Freight).
  • Name and contact information for the sender and addressee of a shipment.
  • Log-in details, passwords, and security information used for authentication and account access.
• Information collected automatically: We receive and store information when you interact with us. This includes:
  • Internet protocol (IP) address used to connect your computer or device.
  • Computer and connection information, such as browser type, version, and operating system.
  • The Uniform Resource Locator (URL) clickstream to, through, and from our website.
  • Technical information to help us identify your device for fraud prevention and diagnostic purposes.
• Information from other sources: We may receive information about you from third-party sources, such as:
  • Updated delivery and contact address data used to update our records.
  • Service providers that help us determine a location based on your IP address.
  • Publicly available sources or open government databases.
  • Credit history information from credit bureaus, which we use to help prevent and detect fraud.

3. How and Why We Use Your Personal Data (Lawful Basis)

Gleatz processes your personal data based on lawful “justifications.” In most cases, processing will be justified on one of the following bases:

• It is provided for in your contract for products and services you requested.
• It is necessary for us to comply with a legal obligation.
• It is in our legitimate interests as a business, and our interests are not overridden by your fundamental rights.

We use your personal data to:

• Process transactions you request (e.g., booking shipments).
• Verify your identity to provide access to customer-accessible sections of our applications.
• Collect data (contact name, delivery address) to provide deliverable goods under our contractual agreement.
• Provide contact details for the transportation of goods, customs declarations, and handling of dangerous goods.
• Provide information on the status of your delivery.
• Provide payment services for online purchases.
• Maintain our business relationship and communicate with you.
• Answer your enquiries and requests for a quote.
• Improve our Websites and Applications and your online experience.
• Send communications about our products, services, campaigns, and customer satisfaction surveys.
• Prevent and detect fraud and abuse.
• Enable service providers to perform certain activities on Gleatz’s behalf.

4. Sharing and Transferring Your Data

We do not transfer or disclose your personal information outside our corporate group other than as set out below:

• To third-party service providers (companies or individuals) that we employ to perform functions on our behalf, such as fulfilling orders, delivering packages, analyzing data, processing credit card payments, and providing customer service.
• In connection with a business transaction, such as a proposed merger, acquisition, or sale of assets.
• To comply with the law or enforce our agreements. This includes exchanging information with other companies for fraud prevention and credit risk reduction.
• To regulatory authorities, airport or port authorities, and customs and tax authorities to comply with legal or regulatory requirements.
• To data analytical firms (like Google Analytics) to help us measure and collect performance data.
• With your consent, where required by applicable law.

Your personal data may be transferred to, or accessed by, Group employees or third parties located inside or outside your country (such as Mozambique or South Africa) on a need-to-know basis. Transfers outside your region will be made pursuant to legally acceptable mechanisms that ensure an adequate level of protection.

5. Data Security and Retention

Gleatz maintains appropriate physical, technical, and administrative security measures to protect your personal data against theft, accidental loss, or unauthorized access or processing.

When we have provided (or you have chosen) a password allowing access to certain benefits of the Gleatz Websites and Applications, you are responsible for safeguarding it, keeping it confidential, and not allowing it to be used by third parties.

Gleatz retains personal data for no longer than required to fulfill the purposes for which it was collected. In general, data will be retained for periods required by applicable legal, tax, or accounting obligations. In specific circumstances, we may retain your data for longer periods (such as for the duration of a relevant statute of limitation) so we have an accurate record of our dealings with you or to protect the legitimate interests of Gleatz.

6. Your Rights and Choices

You have the right under applicable law to access, obtain a copy of, and correct personal data concerning you, subject to limited exceptions. Where justified, you may also require that your personal data be deleted or blocked, or object to the processing of your data.

You also have the following additional rights:

• Data Portability: Where we rely on your consent or a contract, you have the right to receive the personal data you provided in a structured, commonly used, and machine-readable format.
• Right to Restriction of Processing: You can restrict our processing of your data if you contest its accuracy, if the processing is unlawful, or if you have objected to processing based on legitimate interests.
• Right to Object: You have the right to object to processing based on legitimate interests. We must stop processing unless we can demonstrate compelling legitimate grounds that override your interests.

We may wish to inform you about our products and services. If you choose not to receive such marketing communications, you can opt out by using the “unsubscribe” link in electronic communications or by contacting us at info@gleatz.com.

7. Cookies and Online Technologies

Cookies are small text files that can be used by websites to make a user’s experience more efficient. We use cookies to personalize content, provide social media features, and analyze our traffic.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.

This site uses different types of cookies. Some cookies are placed by third-party services that appear on our pages. You can, at any time, change or withdraw your consent from the Cookie Declaration on our website.

8. Contact Us

To exercise your rights, or if you have any written comments, questions, or concerns about this Privacy Policy, you may contact Gleatz securely and confidentially at the following:

• Email: info@gleatz.com
• Telephone: +27 63 960 0523
• South Africa Address: 33 Ballyclare Drive, Ballywood Office Park Cederwood House, Ground Floor, Bryanston, Johannesburg, 2052 South Africa
• Mozambique Address: 4115, Avenida Marginal, Cidade de Maputo, Mozambiqu